Connet Information Security Manager Services

connet managed security services Our IS (Information Security) Manager services offer everything you need to get the most out of your information security systems. By maintaining your security systems effectively and offering expert advice 24/7 or 8/5, we make sure you're on the right side of the very latest technology.

Designed to keep your IS systems running reliably, our IS Manager relieves you of the chore of day-to-day maintenance and end-user support, freeing up time and space for you to focus on what you do best.

You choose the level of IS support that?s right for your business. Our Hong Kong-based security operation centre cover everything from offering advice on using security software to a managed service including on-site support. IS Manager is priced with a flat monthly fee (a minimum 12 months term applies).or annual fee, so you know exactly what to budget for. Service coverage area includes primarly United States, China, Hong Kong and Taiwan.

	IS silver support	IS gold support
Named caller for telephone/email/fax troubleshooting and recommendation on corrective action, remote diagnostic and configuration	1	2
Response time commitment	4 hours	2 hours
Onsite commitment	Next Business Day (NBD)	4 hours
Coverage hours	8 x 5	7 x 24

Service Level Agreements (SLA)

IS annual silver support plan
as low as US$1,XXX!

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Connet ™ refers to Connet Inc. or more of the Connet member firms.

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