connet: managed security services provider

The performance objective for the Connet MPLS On-Time Provisioning SLA is to complete installation of an Connet MPLS Service Component (as well as Connet-provided access lines connected to such Service Component) by the agreed Ready for Service (RFS) date. Connet will issue a credit on the Non-Recurring Port Charge for the affected Customer site if the Service is not available to Customer by the agreed RFS date.

Days beyond RFS Date	Credit (% of Non-Recurring Port Charge)
1 to 10	10%
11 to 20	30%
21 to 30	50%
31 to 45	70%
More than 45	100%

2. Connet MPLS Port-to-MPLS Port Latency Performance Objectives Table

	China	Hong Kong	Taiwan	Japan	UK	US
China	80	50	87	92	305	300
Hong Kong	50	10	27	67	245	275
Taiwan	87	27	10	57	270	255
Japan	92	67	57	15	293	220
UK	305	245	270	293	30	188
US	300	275	255	220	188	100

3. Network-Oriented Grouping of Applications

Application Use Case Type	Application Use Case Definition
Real-Time	Applications that enable users to communicate directly with other users (for example, IP telephony, video or instant messaging).
Critical Data	Applications that interact with users through a user interface on the desktop in a transactional manner, where application response time is important to the user (for example, CRM or ERP).
Business Data	Applications that interact with users through a user interface on the desktop in a send/receive manner, where application response time is non-important (for example, e-mail, ftp or Internet).

4. Connet MPLS Data Delivery Performance Objectives Table

Within Region	Performance Objective
Hong Kong, Japan, UK & US	99.95%
China	99.8%
Others	99.5%